Length: 3+ years ongoing
Available positions: 3
Pay rate: $28.00 W2
Location: 2000 S. Taylor Ave, Louisville, CO 80027
Title: Service Desk/Call Center Specialist II
Minimum/General Experience: Two to five (2-5) years’ experience and/or vocational training in computer systems and applications.
Education: Associate degree in computer science.
Educational/Experience Equivalency: A high school diploma with a combination of professional certifications may be substituted for experience and/or education. Please see the table below depicting equivalency conversions.
Functional Responsibility: Answer, evaluate, and prioritize incoming telephone, voicemail, email, and facsimile requests for assistance from end-users experiencing problems. Collects and enters accurate data into the Call Center software. Provide support of hardware, peripherals, and network access, as well as office productivity applications such as the Microsoft’s suite of products, client-unique software applications, and email. Monitor voicemail, email, and related information sources for support inquiries. Provide basic administration of computer accounts and passwords. Provide problem resolution through research, isolation, and recognition for routine end-user problems. Escalate more complex problems to senior team members for resolution or dispatch of field technician/engineer for quick resolution.