Service Desk/Call Center Specialist I

Contract

Intratek

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Job title: Help Desk lvl1

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Help Desk lvl1 to support us in Centennial, CO. We offer great benefits and everyone has a stake in our success. Where else can you get medical insurance with no out of pocket cost? Here, with us!!

  • Pay Rate DOE, W2 per hour
  • Paid medical benefits
  • Paid vacation
  • Paid holidays
  • PTO
  • 401K

Minimum/General Experience: Experience and/or vocational training in computer systems and applications.

Education: High school diploma mandatory minimum; associate degree in computer science preferred.

Educational/Experience Equivalency: Experience resolving end-user information technology related problems may be substituted for education.

Functional Description: Answer, evaluate, and prioritize incoming telephone, voicemail, email, and facsimile requests for assistance from end-users experiencing problems. Collects and enters accurate data into the Call Center software. Provide basic support of hardware, peripherals, and network access, as well as office productivity applications such as the Microsoft’s suite of products, client-unique software applications, and email. Monitor voicemail, email, and related information sources for support inquiries. Provide basic administration of computer accounts and passwords. Provide problem resolution through research, isolation, and recognition for routine end-user problems. Escalate more complex problems to senior team members for resolution or dispatch of field technician/engineer for quick resolution.

Benefits:

Paid Medical, dental, vision, insurance

Paid vacations, sick, and holidays (after probation period)

401K

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.

 

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Tagged as: Service Desk/Call Center Specialist I