Senior IT Solutions Desk Manager

Contract

Intratek

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Sr IT Solutions Desk Manager

 

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

 

Intratek Computer, Inc. is looking for a full-time Sr IT Solutions Desk Manager to support us in Dallas Fort Worth, TX.

 

We offer great benefits and everyone has a stake in our success. Where else can you get medical insurance with no out of pocket cost? Here, with us!!

  • Pay Rate DOE, W2 per hour
  • Paid medical benefits
  • Paid vacation
  • Paid holidays
  • PTO
  • 401K

 

Duties and Requirements:

1. Responsible for all aspects of technology support delivered to the end-user community.

2. Manages Desktop Engineering activities for workstation Imaging and Patching.

3. Specifies end-user computer (EUC) hardware standards and manage procurement.

4. Manages Deployment of all workstations including: Installs, Moves, Adds, Changes (IMAC’s)

5. Manages Software Procurement activities including IMAC’s.

6. Issues standards for Service Desk employees and Field Technicians.

7. Monitors Support Desk and Field Technician performance metrics and SLAs; creates and delivers reports and analytics on performance.

8. Leads Incident, Problem, and Change Management processes.

9. Oversees troubleshooting of ITS request systems and ensures highest level of system availability.

10. Administers ITSM Suite and applicable business process.

11. Manages relationships with service providers, business partners, and contractors.

12. Establishes budgetary requirements for equipment and replacement; determines backup components to be maintained in stock.

13. Develops and administers customer satisfaction surveys.

14. Interviews prospective employees. conducts employee performance evaluations, and aids in career development.

15. Partners with organization to develop solutions for technical issues.

16. Leads Business Technology Partners responsible for advising leaders and key stakeholders of the support, projects status, and assist with onboarding new ITS products and services.

17. Partners with organization to solution technical issues and implement the project execution.

18. Collaborate with PMO for onboarding new products and services to ensure readiness upon launch.

19. Manages Continual Service Improvement activities achieving best in class service and customer satisfaction.

Experience:

• Six (6) years of professional experience in information systems, desktop/support desk or related field.

• Four (4) years of supervisory experience.

• Any equivalent combination of education and/or experience may be substituted for the above.

• ITIL Certification(s) Practitioner preferred.

• Possession of a valid Class C driver’s license.

 

Education and Certifications:

Bachelor’s degree in information systems or related field.

Any equivalent combination of education and/or experience may be substituted for the above.

• ITIL Certification(s) Practitioner preferred.

• Possession of a valid Class C driver’s license.

 

 

 

Additional Notes:

Hybrid work environment, 3 days on site two days remote support, may vary and subject to change.

Benefits:

Paid Medical, dental, vision, insurance

Paid vacations, sick, and holidays (after probation period)

401K

 

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.

 

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