Desktop Support

Contract

Intratek

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Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Desktop Support Technician to support our client in Los Angeles, CA.

JOB DESCRIPTION 

Desktop Support Staff

All Desktop Support Staff will be CompTIA A+ certified and responsible for all service desk tickets not resolved by the Service Desk. Duties and responsibilities include interacting with Network Services, Applications Support, subject matter experts and third-party vendors to restore service and/or identify and correct core problems; updating and/or resolving tickets with all pertinent information as well as updating any necessary inventory records to ensure that all records are accurate. Team Intratek will assign a designated Desktop Support Staff member responsible for providing support to designated VIPs that will have an expedited response time.

Using Microsoft Remote Desktop Protocol and Microsoft Lync, Desktop Support Staff will remotely troubleshoot desktop devices whenever possible and will also provide support for all related peripheral devices and network connections; support IT projects and special programs such as hardware and software IMACs; develop, test and deploy desktop images; provide desktop security administration to ensure a risk free environment; provide recommendations for system modifications and enhancements to reduce end-user issues and provide operational efficiencies, and monitoring of wired and wireless infrastructure including upstream transit providers, all virtualization software such as VMware and Microsoft Hyper-V as well as virtual desktop solutions from Citrix and VMware Horizon. Duties and responsibilities include providing Tier 2 escalation support for any trouble tickets that come in through the Helpdesk related to the network, servers, and storage; performing routine maintenance by upgrading software, firmware, performing penetration testing and auditing the network and all related components.

Full Benefits include:

  • Medical
  • Dental
  • Vision
  • Vacation Pay
  • Sick Pay
  • Holidays
  • 401K

Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.

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Tagged as: Desktop Support