IT Helpdesk Technician – Los Angeles

Contract

Intratek

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Job description
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions. From our many offices nationwide we have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is seeking an experienced IT Helpdesk Technician to join our team.

  • IT Helpdesk Technician
  • contract
  • Onsite/Remote/Hybrid:  Onsite
  • Los Angeles, CA  90017
  • Monday through Friday – day Shift
  • Pay rate depends on experience
  • Medical benefits
  • Paid vacation
  • Paid holidays

Job Description:
           
– Helpdesk offering in-person, on-phone and virtual/remote support for hardware and software issues.
– 10+ years of enterprise IT experience supporting at least 200 users.
– Enterprise remote mobile device management.
– Enterprise user equipment provisioning, installing, maintenance – smart phones, desktops, laptops, tablets, VoIP and POTS phones.
– Enterprise asset inventory management including procurement, assignment, retirement and disposal.
– Printer management – local and network printer setup, install, troubleshooting
– Authoring and upkeep of documents for User Guides and Standard Operation Procedures (SOP).
– Audio/video conferencing equipment support and maintenance.
– End user training, including the creation of pre-recorded training videos.
– Lift up to 40 lbs.
– Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years.

Environment:       

– Windows 10
– Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)
– Microsoft Active Directory (on-prem and Azure)
– Workspace ONE / AirWatch MDM
– Trapeze AssetWorks Management
– Masabi JustRide Ticketing Platform
– Site Help Desk
– KnowBe4 Phish Alert Platform
– Proofpoint Antispam Platform
– DameWare Mini Remote
– VoIP Systems: Jive, RingCentral, Verizon IPC
– Apple iPhone iOS
– Google Android OS
– Crestron, Shure and Tesira Audio/Video equipment

Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.
 

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Tagged as: IT Helpdesk Technician - Los Angeles